We are proudly based in Northamptonshire and cover the whole county for on-site technical support, Wi-Fi setups, and hardware repairs. If you are located slightly further afield or require remote digital services like website design, we are fully equipped to support you seamlessly online.
We offer flexible options to suit you! We provide convenient on-site visits for homes and businesses across the Northamptonshire area for networking, setups, and troubleshooting. For more complex hardware repairs, we can arrange a secure pickup and drop-off service, or you can drop the device off to us. Many software issues can also be resolved instantly via our secure remote support tool.
Most standard repairs, upgrades (such as SSD installations), and system tune-ups are completed within 24 to 48 hours, depending on whether replacement parts need to be ordered. We always discuss estimated timelines with you upfront so you aren't left without your essential devices.
Absolutely. Your privacy and data security are our top priorities. Before undertaking any major repair or operating system reinstall, we perform a comprehensive data backup to ensure your files, photos, and documents are completely safe. We handle all devices and data with strict professional confidentiality.
It's simple: if we diagnose your device and determine that the issue cannot be resolved, or if the hardware is beyond economical repair, you won't owe us a single penny for the repair labour.
(Please note: Our standard diagnostic fee of £45 applies if we find the exact fault and offer a viable solution, but you choose not to proceed with the repair.)
We aim to make paying as simple and secure as possible. We accept:
• Bank Transfer (BACS): Our preferred method for business invoices and large projects.
• Credit & Debit Cards: Accepted securely in-person or via online payment links.
• Apple Pay & Google Pay: Available through our secure mobile payment links.
• Cash: Accepted for local residential repairs and on-site home visits.
For residential repairs, device setups, and home Wi-Fi optimization, payment is due strictly upon completion of the work. Once we have resolved the issue and demonstrated that everything is working perfectly, you can settle the balance cleanly via card, bank transfer, or cash.
For repairs requiring replacement hardware or for custom gaming builds, the cost of the parts must be paid for upfront. We will provide a detailed quote for the components, and once parts payment is cleared, we will order the hardware and schedule your build or repair. The remaining labour balance is then settled upon completion.
Ad-hoc IT Support & Repairs: Invoiced upon completion of the work with a standard 14-day payment term.
Monthly Support Retainers: Billed monthly in advance via standing order or automated bank transfer to ensure uninterrupted monitoring and support.
Network Infrastructure & Large Projects: Typically structured with a percentage paid upfront for hardware procurement, and the final balance due upon project sign-off.
To secure your web design project and begin the initial layout strategy, we require a 50% deposit upfront. The remaining 50% balance is only due once the website is fully built, tested, and approved by you, right before we take the site live to the public.
No. All fixed-price services and hourly rates listed with an asterisk (*) reflect labour costs only. If your computer requires a replacement part (such as a new battery, screen, or SSD), we will diagnose the exact part required and provide a clear, separate quote for the hardware. We will never order parts or charge you without your explicit approval first.
We understand that unexpected financial emergencies happen. If you find yourself unable to clear your balance, the most important step is to communicate with us immediately so we can discuss the situation.
However, please be aware of our standard policies regarding non-payment:
• Withholding of Equipment: In line with standard UK common law (Repairer’s Lien), we cannot release, deliver, or hand back any computers, laptops, or physical hardware until the outstanding balance for the repair or service has been settled in full.
• Storage Fees: If a completed device is left with us for more than 14 days without payment or an agreed pickup arrangement, we reserve the right to charge a secure storage fee of £5 per week.
• Uncollected & Abandoned Goods: If a device remains unpaid and uncollected for 90 days with no active communication or payment plan in place, we reserve the right to sell or responsibly dispose of the equipment to recover our labour and parts costs, in strict accordance with the Torts (Interference with Goods) Act 1977.
To get your website built, we’ll start with a brief consultation to understand your business goals. Generally, it helps to provide any existing branding (logos, colour preferences), text about your services, and any specific images you'd like to feature. Don't worry if you don't have everything ready—we can assist with layout ideas and structure to make the process completely stress-free.
Yes, 100%. Once the project is completed and fully paid for, full ownership of the website, domain name, and all digital assets belongs entirely to you. We can continue to manage and update it for you under one of our monthly maintenance plans, or hand over the keys so you can manage it yourself.
We support a wide variety of small-to-medium enterprises (SMEs), local independent traders, shops, and remote workers across Northamptonshire. Whether you are a sole trader needing a professional business email setup or a local office requiring secure network configuration and ongoing device maintenance, we scale our services to fit your operations perfectly.
As custom builds require a significant investment in hardware, our payment process is structured as follows:
• Upfront Parts Payment: Once you approve the final component list and quote, the cost of the hardware parts must be paid for in full upfront so we can order them.
• Labour Payment on Completion: The separate fixed build and testing labour fee is only due once the PC is fully assembled, cable-managed, stress-tested, and ready for pickup or delivery.
Yes, we are happy to assemble a PC using parts you have already purchased yourself. If you supply the components, we charge a flat labour fee for the assembly, cable management, and testing.
(Please note: If you supply your own parts, any hardware faults or DOA [Dead On Arrival] components will be your responsibility to return to the retailer, though we can help diagnose which part is faulty for a standard diagnostic fee).
We offer a 12-month warranty on our assembly labour. If a component loose-wires or an issue arises from the physical build itself within the first year, we will fix it free of charge. The individual hardware components (Graphics Card, CPU, Motherboard, etc.) are covered by their respective manufacturer warranties, which typically range from 2 to 5 years. We will hand over all original receipts and component boxes to you for your records.
Every single custom gaming rig we build undergoes a rigorous 24-hour stress-testing and benchmarking process. We check thermal performance, optimize fan curves to keep the system cool and quiet, install the latest Windows updates, and ensure all the necessary motherboard and graphics drivers are fully up to date. It is completely plug-and-play the moment you get it home.
Definitely. If your current system is starting to stutter or struggle with newer games, you might not need a whole new machine. We can inspect your current setup and recommend strategic upgrades—such as a more powerful graphics card (GPU), a faster processor (CPU), more RAM, or a higher-capacity power supply (PSU)—to breathe new life into your existing rig.
Because custom gaming PCs are completely bespoke, built-to-order, and tailored to your exact specifications, we cannot accept returns, exchanges, or offer refunds if you simply change your mind or no longer want the system. Once the components are ordered and assembly begins, the build is uniquely yours.
What happens if a component is faulty or stops working?
While we don't accept "change of mind" returns, your system is fully protected against technical faults:
Within 30 Days: If a component is found to be defective or fails within the first 30 days, we will prioritize an immediate diagnostic and manage the replacement of the faulty part under the retailer/manufacturer warranty at no extra cost to you.
Within 12 Months: Any physical faults stemming from the assembly or wiring are covered under our 12-month labour warranty, and individual parts remain covered by their respective manufacturer warranties. We will handle the troubleshooting and repair for you.
Can I cancel my custom build order after paying for the parts?
If you need to cancel your order before assembly has begun, you may do so; however, you will be responsible for any restocking fees, return shipping costs, or non-refundable charges imposed by the hardware suppliers to send the components back. Once the physical assembly process has started, the order cannot be cancelled.
Rocheport Services provides reliable IT support, custom web design, and fast computer repairs for homes and businesses. We deliver clear, jargon-free technology solutions you can trust.
Phone: 01604 969046
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